Guaranteed Service Refunds

PURPOSE

Major parcel carriers, like UPS®, FedEx® and DHL® guarantee on-time delivery or your money back. But everyday hundreds of thousands of packages arrive late, or not at all and almost nobody files the paperwork to get a refund.

BENEFIT

We track all of your deliveries, and get the refunds you deserve. As a TCR Guaranteed Refund Services (GSR) client, you don't incur start up costs, and you don't pay for any services until you receive money back. So the only thing you have to lose is unclaimed refunds.

PROCEDURES

Customers simply send TCR your electronic billing file or approve carrier to send your electronic billing file directly to TCR. No need to involve your IT, Operations, Accounting or Traffic Departments. TCR accepts all forms of electronic billing file including e-invoice, EDI, web downloads or feeds directly from shipping system etc… Customers may request these files from your carrier at no cost and may continue to receive paper file, if they desire.

FEES

TCR fees are a percentage of the overcharges; therefore there is no risk for customers. If TCR collects nothing you pay nothing.